*You must apply through our Careers Page, https://careers.ntrems.com/jobs
As a dispatcher at NTREMS, you will answer calls for emergency interfacility transfers. Our customers are freestanding emergency rooms and micro-hospitals, and 99% of our calls originate with a healthcare facility requesting an immediate transfer of a critical patient. We trust our dispatchers to quickly and reliably obtain accurate information about the patient and determine acuity; our facilities and their physicians trust our dispatchers to rapidly deploy emergency transport teams and provide them with accurate ETA information. NTREMS dispatchers play a vital role in coordinating emergency transportation for critical patients during their transition from an emergency department to a higher level of care.
- Education: High-school graduate or GED. Successful completion of college-level Medical Terminology Course or equivalent preferred.
- Minimum experience of one year in customer service, call-taker, or dispatch role. Experience in emergency medical services preferred.
- Must successfully complete initial competency-based orientation and recurrent training and skills competencies.
- Physical requirements:
- Maintains current state of physical and mental wellbeing.
- Ability to read and write in English.
- Ability to communicate with patients, families, staff, physicians, support agencies, vendors, and others.
- Ability to remain calm during stressful situations.
- Ability to verbally communicate via phone/pages/radios.
- Ability to evaluate and interpret information and make independent decisions.
- Exposure to desk/computer workstation, technology, and environment for extended periods.
- Essential Duties and Responsibilities:
- Understands and adequately implements the call-taking, dispatch, posting and radio communications plan as determined by NTREMS protocol.
- Allocates resources quickly and efficiently by application of appropriate decision-making rules and approved protocols.
- Responsible and accountable for completeness and accuracy of paperwork and documentation in a timely manner.
- Responsible for accurate and complete data entry for the shift
- Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available computer-aided tools.
- Relays instructions from supervisors, messages and emergency information.
- Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
- Follows established parameters/formats in receiving requests for service.
- Responsible for knowledge and use of equipment, including but not limited to the computer, printers, recording devices, telephones, and other equipment as determined by job and managers.
- Adhere to all company policies and procedures.
- Maintains awareness of all changes in the system components and company policy.
- Maintains the level and type of certification(s) consistent with performing tasks in the system to which assigned.
- Reports all problems and unusual occurrences immediately to the on-duty supervisor.
- Maintains a professional appearance by adhering to hygiene and uniforms standards.
- Attends all mandatory in-services.
- Other duties as assigned.
- Employment Type: Full-Time. 12-hour night shifts with rotating weekends.
- Pay: $17/hour.
- Benefits offered: Medical insurance is a low-deductible PPO. Additional benefits include dental, life, disability, vision, and 401(k).
At North Texas Regional EMS, we take pride in our reputation as a clinically progressive service in the metroplex. We have a singular focus: to rapidly deliver the highest level of care to our freestanding emergency department and micro-hospital partners. When our facility partners call the NTREMS communications center for an emergency transfer, they know our ambulances come equipped with the latest ICU-level equipment, evidence-based protocols, and medics that are clinically competent and compassionate.
North Texas Regional EMS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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